While basic speeds of 3-5 Mbps. I was thinking ( right or wrong) that if I was getting it at around 14ms to phone I would get the same or there abouts to the modem/router hard wired to the Xbox console. This promotion means you won’t pay the usual setup fee of £35. Booking an engineer is easy with Virgin Media. in Gaming Support 07-10-2023; Virgin Gig1 is completely unusable for gaming - Connections are being oversold in every area in Gaming Support 05-10-2023 Yeah I recently found that out about docsis. Personally I think the issue requires a engineer visit to finally fix a issue that has been going on for years. Latency problems in WC1 on 28-10-2021 09:21. In terms of actually issue; Completly unable to play multiplayer games, the ping spikes result in excessive rubber banding, I. As explained in my initial post, the issue is not an outage but highly unreliable network performance (high latency, lag and packet loss), which means I can’t use my internet for gaming. 1 53700000 36 5120 KSym/sec 64QAM 2. -. You’ll also get an average upload speed of 52Mbps and a new Hub 4 router to go with it. Broadband problems can be extremely frustrating, particularly if you’re struggling to get help and support from your provider. In comparison, M250 broadband and phone costs £40, and M250 broadband-only costs £30. 168. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsHi forum members, I've been with VM for the last 18 months with a BQM showing high latency over the full contract impacting video and gaming. 33 Comments. 8. Ends 11. It's been a while since I posted this and following multiple changes, I'm still struggling with latency issues. on 09-02-2021 13:29. A number of Virgin Media’s UK broadband ISP customers have been left frustrated after they were promised the provider’s latest Hub 5 router (Sagemcom F3896LG-VMB) with their package, but instead ended up. 5 weeks in Gaming Support an hour ago; Daily latency spikes in Networking and WiFi yesterday; Speed problems? in Speed yesterday; Latency Spikes & Packet Loss in Gaming Support Sunday; high ping and latency hub 3 in Networking and WiFi SaturdayRe: Virgin media latency problems, wont/cant fix [ re: RobertoS ] [ link to this post ] thanks for replies, the message on phone was from an engineer visit last week who after showing him the BQM started doing some higher tech support asking, the message was just a standard voice mail left on answer machine for the results he got. A copy of a letter sent out to some trial customers saying that another test of the a Virgin Media 2000 Mbps (2 Gbps) download and 200 Mbps upload. The above is a screen shot from a random persons Broadband Quality Monitor (BQM) covering 11th April 2022 who is using a Virgin Media DOCSIS connection and the higher than usual latency and packet loss at peak times (5:30pm to 11pm in the example) has been repeated on the 10th, 9th and. I have checked on my side and cannot find any issues with your Hub, including your power levels and channel specs. Packet loss and Latency since 23/10 Swindon in Networking and WiFi 2 weeks ago; Constant packet loss and high average latency in Networking and WiFi 2 weeks ago; Packet loss and latency issues in Gaming Support 2 weeks ago; Jitter and packet loss every day for the last few months in Networking and WiFi 3 weeks ago This didn't resolve the latency issues unfortunately. 0. 8. Network log Time Priority Description 17/07/2023 17:24:20 notice LAN login - 5368428Re: Latency. Steps 1 and 2 is the time taken for your request to travel from your device to your router, to your broadband provider, to the Switchcraft server, and finally, back to your device. Had a new Virgin installation at my new house back in Feb. Recently I have been getting some intermittent packet loss and latency spikes that make playing online multiplayer games impossible. Slightly disappointed that an old Hib 3 router was installed. Right now the following benefits of FTTP over Virgin Media/HFC. Prior to August 2022, I was on a 250mb/s contract with a hub 3 and everything worked fine. The minimum latency is fluctuating and the average latency is higher compared to the Hub 3. This visually shows what I have been epxeriencing for months now. I'm trying to use the hub 5 in router mode for the first time. 3 5120 64 qam 1 Channel Channel Type T1 Timeouts T2 Timeouts T3. They are postcode dependent, so to see deals available in your area and across all speeds, enter your postcode in the box above. 30-03-2022 08:00 - edited 30-03-2022 08:03. . Evening latency rises point to problems with Virgin Media again Wednesday, November 7, 2012 1:36 PM; 21 comments; Running a broadband provider and having zero faults is an impossibility, but recently Virgin Media appears to be having more than its fair share of problems. Quickline Complete with 900 Mbps down and 450 Mbps up is free for 3 months then £49/m on a 24 month contract. Patiently looking forward to a FTTP choice in my area. - 5200584. This is known as round-trip time (RTT). This is what i see, following SKyuser's guidance on how to measure the Latency and Packet Loss. I'm really sorry to hear you've been facing issues with your connection and latency when gaming online. on 25-11-2021 20:07. Cable Modem StatusItem Status Comments. In the WiFi Properties dialog, go to the Networking tab, select Internet Protocol Version 4 (TCP/IP4), and click on Properties. Step: 03: Let The Virgin Test Speed Results Load And See The Results. I upgraded to a 500 mb/s contract and got a hub - 5262735. I'm currently with Virgin Media in this flat (where I'm experiencing the issue), hence the forum post. I've already had 2 engineers come out, had new wiring, new router, new ethernet cables and they both said the source of the problem was the cab, nothing to do with my home or router. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for. Virgin Media O2 has apologised after thousands in the UK reported they were unable to access the internet for the second time in one day. Many thanks for advice and help. 0 Downstream channels. Hi Jakemarques7, Thank you for reaching out to us in our community and welcome, sorry to see you are facing latency issues, I was unable to locate you on our system with the details we have for you, so I can try to help and have a closer look at things, I will send you an invite into a private chat, once received plaease click on the purple. 50p/m for 362Mbps speeds, £40. I have exhausted every bit of trouble shooting under the sun so I am making this post to ask if anybody else. Day by day my latency gets worse and worse. We have also checked to see what the situation is with regards the latency issues, and. Re: Virgin media latency problems, wont/cant fix [ re: RobertoS ] [ link to this post ] thanks for replies, the message on phone was from an engineer visit last week who after showing him the BQM started doing some higher tech support asking, the message was just a standard voice mail left on answer machine for the results he got. just general stuff. 7 Mbps (mean 119. You’ll currently pay £45 per month for Gig1. Our speed test won’t be able to “saturate” your Internet connection to test for bufferbloat if you’re. I have both SKY and VM at home here, I never see these issues with the SKY service. I have a Hub 3 hard wired to pc and new PS5. Are you able to monitor this and let us know how things are looking going forward. In response to Zoie_P. Options. 1. Browse. I had no issues there at all. 2. The fibre has gone from HUB3 M200-M500 and is now on HUB4 GIG1. It doesn't matter how big the download is (it could be a song that would take a. A bit annoying because the whole point of Virgin replacing the hub was to help aleviate latency issues so I've actually not noticed the slightest bit of difference due to how the Hub 5 works! Haha I'm on the M125 package. I've tried resetting the router and it hasn't changed anything. In some cases, you might be able to fix internet lag by changing how your device interacts with the network. 0. The average download speeds on our Unlimited Broadband package is 10Mb Φ, but the actual speed you'll get is. I had this issue before in late July but it - 5102935. Open a web browser and go to 192. . I’m now getting normal speeds and latency. The check will show if there are Virgin Media faults in your area, under each of the three services; broadband, TV and phone. i have rung the 'customer services' numerous times and feel like i'm hitting a 'fire' wall. Sky Broadband Boost is an add-on to a Sky subscription that brings extra benefits. Hi forum members, I've been with VM for the last 18 months with a BQM showing high latency over the full contract impacting video and gaming. In telecommunications, low latency is associated with a positive user experience (UX) while high latency is associated with poor UX. Follow these steps: 1. I have tried various DNS all with. Similar issues occurred in 2020 and after 8 months of terrible internet they were fixed for a year or 2 and have now resurfaced. hoping for some advice regarding my latency/ping issues when gaming. . If you’re still experiencing slow speeds with your Virgin Media Business. It seems to be to do with traffic but I’d expect a 200mb connection to be able to survive 4/5 devices being in use during t. All she has done is complain that it's impossible to stream any of the catch-up services or use Netflix. Sometimes bandwidth gets confused with. Frequently (every few minutes) throughout the day, I suffer form periods of high latency and large packet loss. Hi, we've been experiencing high latency spikes and small outages for the last couple of months since roadworks started popping up here from another ISP installing FTTP. Thanks for your post. Got a response from virgin media about a complaint I made. Ideally, latency will be as close to. We have the 350mb package and speed isn't actually an issue, its latency. How accurate is the WiFi speed test? Our broadband speed test is generally pretty accurate and the results are a good reflection of the speeds you were getting during the test. A Virgin Media spokesperson told ISPreview. Options. 1 , Virgin Media , Wireless. Having super high latency. It's a botched software update on the Virgin Hub that is causing disconnects and slow speeds. Looks like I have issues again with my connection with latency spikes causing packet loss to the extent I'm actually seeing freezes and speedup lag on fifa23 on the PS5 which is wired into the hub 3 It's been largely inconsistent for a while but suddenly on Thursday just gone it was flawless, I had fast and responsive gameplay. Hi, we've been experiencing high latency spikes and small outages for the last couple of months since roadworks started popping up here from another ISP installing FTTP. I'm relatively new customer to VM, having only had my broadband installed on 7 November. 1. 9. Simply test your broadband service, and if we find an issue we can help with a fix online. I base this on the very high latency that magically improves at 12:30am - a classic symptom. Since Friday evening, I've been experiencing network lag playing PUBG on PC, due to packet loss. on 28-09-2021 14:04. Sometimes, your broadband connection could be busy, or there may be a fault with your broadband provider's network. We would like to show you a description here but the site won’t allow us. If any additional information is need I'll happily provide it. 8 million premises since it began some years ago (c. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsThere appears to be widespread issues with access to email for Virgin Media customers. Has anyone seen similar issues in the london area? Poor Routing: (Paperspace Amsterdam - traceroute 74. Still the same as last three weeks. Hi Kath, Thanks for the response, Chris and Kain have been responsive and I'm grateful to them getting back to me. Virgin Media issues statement on latency issues - UPDATED. The engineer which came out found no issues but suggested we had too many devices (approx. . 1 (192. The biggest single increase occurs between 150-249Mb and 249-99Mb, with prices rising 55%, from £21. Speed and latency problems for Virgin Media users to some destinations Tuesday, March 7, 2017 4:59 PM; 53 comments; Virgin Media users have been having a bad few days with their broadband connections, though it is a bit confusing as the problems don't affect all Internet sites and services equally. Looking at your broadband quality. The average latency range for most sites is between 50 and 150 ms. 1 Kudo Reply. which increase the cost of broadband contracts by the. To date, the best I have had is 24ms and this is changing the DNS every time. Internet speed test results can help you find and address potential connection problems, such as fixable WiFi blackspots. 8. No idea why, but I cannot play Diablo IV with less than 1000ms, as of today. Re: Latency spikes. Having extreme ping spikes all day for the past 2 months has made me give up online gaming for the most part as it is impossible to play anything without rubber banding across the screen. Mobile Your Account. Cable Modem StatusItem Status Comments. We’re still experiencing some speed issues that we didn’t before though. Black Friday sale ends on 27th November. g. Hi shrrattm, Sorry to hear of the broadband issues experienced, we appreciate the frustration this is causing. 1. 3. Hi again @Bradleygraham84. is showing spikes every 10 seconds or so from 22 to 280, some as high as 500. Hi to any virgin media customers with the same issue, I would often check similar posts for a resolution but see no answers. Broadband ISP Virgin Media (Liberty Global) appears to have expanded last year’s DOCSIS 3. The check will show if there are Virgin Media faults in your area, under each of the three services; broadband, TV and phone. The minimum latency is higher than average, which suggests a permanently congested link somewhere between the broadband router and our BQM Pingbox. I'm sorry to hear about the issues with the latency. However, by design, it is more insulated against physical downtime and failures. However, by design, it is more insulated against physical downtime and failures. Latency Spikes & Packet Loss. e Red Latency/Packet loss icons appear on BF1, red latency issues appear on AoE2. Hi, I'm seeing really poor latency connecting from London to some servers in Amsterdam. on 12-06-2022 21:57. 397 ms. Latency is a measure of how much time it takes for your computer to send signals to a server and then receive a response back. The higher latency and occasionally asinine routing makes a notable difference. Calls over internet issues with Virgin wifi. Last week it emerged that cable broadband ISP Virgin Media UK had begun deploying a new firmware update v9. Better upload speeds on Openreach FTTP packages, Virgin Media currently has Gig1. on 04-11-2022 21:31. 50p/m for 264Mbps speeds, £36. I've als. 603 for their Hub 3. A Virgin Media community moderator posted on Sunday that the provider was looking into the problem. 50. Well, we don’t think that’s right. 1 (this will allow you to access your router’s settings)/ If you’ve put the router in “Modem” mode, use this IP address instead: 192. I have recently moved to a new place and have installed the Virgin Media Hub 4 (1. The stats are all within the parameters VM set for the Hub3 connection - so it must be something else causing the issue. Latency, jitter and packet loss issues preventing us from working from home - considering cancelling in Speed Thursday Issues with low upload speed, latency spikes and disconnects when uploading in Networking and WiFi TuesdayUpdate 17:00: Virgin Media's broadband network appears to be continuing to suffer widescale outages, having stayed up for most of the working day. Regionally. Has anyone seen similar issues in the london area? Poor Routing: (Paperspace Amsterdam - traceroute 74. This means that nearly 99% of the area is on Virgin and it is very obvious with the performance we get. The wider internet can also suffer traffic problems which can increase latency. You’ll also be able to find out if you’re eligible for any automatic compensation. Looking at your broadband quality monitor graph your broadband performance is excellent. Mobile Your Account. When you have problems with internet connection it’s best to run a test on your broadband connection to check for any issues. To be clear if the issue was exclusively affecting thinkbroadband services such as the speed test and BQM. Using the virgin media connect app Latency is between 10,000 and 12,000 Jitter always above 900. If you don’t want to run a test right now, just read our. Different upstream speeds are available at either 2Mbps. Which I guess means "oversubscribed" and trying to fix it? The telephone number that @newapollo suggested I rang to hear the same message about a "complex problem" that would take longer to fix. . At the very start of lockdown I was with Virgin and had latency issues due to over utilisation in my area, when I informed Virgin Media of this issue I was given a fix date of sometime that same month. Hi Im currently running my HUB 5 in Modem Mode and I am using a 3rd party Router/Mesh system (UniFi), i keep experiencing high latency spikes and packet loss errors, when iv check my virgin hub network status, it is showing very high amounts of Post RS Errors on all channels and is steadily climbing, the downstream power level's are all. Issues with latency . nothing major - xbox, laptop, phones, Alexa etc. 😞 May I ask if you're able to make a BQM graph here please so that we can get a better insight as to what is going on. Subscribe to RSS Feed; Mark Topic as New;. over-utilisation and Andrew’s comments in Message 20 in the old thread belowHi TanjuHereleci Thanks for your post. Problems with latency Problems with latency Blitax Tuning in Options on 17-07-2023 19:02 Hello, I've been having broadband problems for like 3 weeks already. Extremely Bad Ping and Latency. Awful Latency Issues. Because it’s a measure of time delay, you want your latency to be as low as possible. Rebooting. It’ll check for connection issues affecting your broadband status, problems with Virgin Media TV performance, or. We’re also working with major UK businesses and as part of cross-industry innovation projects, to test the potential capabilities of our 5G spectrum and new. The speed at which a file downloads to your computer or other device is called the 'bandwidth' or 'broadband speed', and is not to be confused with latency. I have had these issues since the day i got the broadband installed, Over 5 months ago. Unfortunately it has made no change to the latency issues we are seeing. Starting early August, I have been experiencing an awful lot of daily latency spikes, to the point where sometimes my laptop disconnects while I'm working. The importance of measuring and reducing latency cannot be overstated, as maintaining a high-performance and reliable network is. Re: Hub4 latency issues. Download speed, ping and latency are fine. My BQM monitor though indicates a constant latency issues, although occasionally I can see the issue goes. My goal is to reduce latency and jitter such that the delay and buffering on a real. Hoping a virgin team member will see this and send an engineer out to fix the issue. 1. No outages, levels are in spec etc. Unlimited Broadband uses an older technology called Asymmetric Digital Subscriber Line (ADSL). 3 weeks ago. This didn't solve the issue for me though. I have been having consitent and frequent lag spikes and latency issues when trying to play games or stream movies on the internet. Virgin Media is a large internet provider in The United Kingdom, and we have seen broadband speeds as high as 4,427 Mbps from Virgin Media's coverage area, and most of their users see real-world internet speeds in the. Latency Spikes and Packet Loss. Unbearable latency, lag spikes & packet loss for 1. I've been using net meter and ping test which. 95 a month Save £10 a month for 12 months. It's been happening for the past week and apparently, there are no issues in the area on the service status checker. Hi all, I've been having intermittent issues with my virgin broadband for quite some time now, however now that I'm working from home it's getting hard to ignore them any longer. Thanks for arranging the visit. Issues with low upload speed, latency spikes and disconnects when uploading in Networking and WiFi a week ago; Broadband, Wifi Pods and Bandwidth in Networking and WiFi 18-10-2023; Advice on network connectivity for home office in Networking and WiFi 13-08-2023hub 5 best wifi settings. This is my BQM. ”. Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID. Reliability wise, generally both are fine for me (different areas can make this a bigger issue) Lower latency (HFC vs FTTP) if you have Virgin Media FTTP i. Networking and WiFi. All its engineers are on our doorstep here in Essex. Turn the hub back on by turning the A/C power switch into the on position (with the “I” pressed in). Packet loss issues that have been lasting for months. 168. The wired speed tests that virgin technicians do themselves m. The latest update we have is: This problem should now be fixed. Fewer delays mean that the connection is experiencing lower latency. An extra 2GB of mobile data if you have broadband issues. I know the sky was in a different socket (e. From beta to yesterday (6/10) i had no issues with latency. on 18-02-2022 13:33. Simply test your broadband service, and if we find an issue we can help with a fix online. 254. See what VM say when they get here - but there is a whiff of "overutilisation" about that connection. BQM: Downstream bonded cha. and tells you of more local issues. Please monitor the connection after this time and report back if any issues, we'll be happy to help. The reason I mention the issues again here, is in the hopes a networking engineer be it VM or external can help me as this issue has been ongoing for 19 months, with 5 technicians being booked throughout 4-5 weeks from September. High Latency and random packet loss. Let us know. Hey @J4cko,. . As @legacy1 (Thanks for the assist 👍) said, all the statistics that you have provided with the router are fine, we cannot see any issues there. Speed Test: The speeds are fine but upload latency is really high from previous tests. The latency test I was doing was on the Virgin app to my mobile phone. 1 Gbps download speed; 5 Mbps to 52 Mbps upload speed; Cable broadband; 18-months contract length; Virgin Media is a prominent broadband provider in the UK market known for its high-speed internet offerings. CityFibre is now live in my area (Leicester, LE5) and from the list of available isp's I've honed in on two: Giganet and Zen. Broadband speed not as per contract in Speed Sunday; Extremely high ping spikes on new M250 264Mbps VM router, 'no issues detected'. on 11-02-2022 16:56. I wa. VM TV/Phone + EBUL v3/Mobile/Broadband via FTTP/RFoG. Still the same as last three weeks. in. That server is then looking up the information you requested and delivering it back to you. Showing our 5 star reviews. As you can see from the screenshot, the hops before the ones with the problem are the same between both companies and we also have the same best before the marked hops. Outage this morning. I've tried resetting the router and it hasn't changed anything. Leave it off for about 10 seconds. ID: Best wishes, the Virgin Media Team. Please, help, as it is really uncomfortable to work during such service state. There are a few latency spikes however this can be normal. Over the last 3 weeks I have expe. . Download speed, ping and latency are fine. The latest broadband statistics show that Virgin is the best internet service provider when it comes to both download and upload speeds, with speeds of 97. Hi Kath, Thanks for the response, Chris and Kain have been responsive and I'm grateful to them getting back to me. Gig1 Fibre Broadband will future-proof and bring harmony to your home. Better upload speeds on Openreach FTTP packages, Virgin Media currently has Gig1. From checking the equipment and connection everything looks to be within the levels and ranges we'd expect to see, the average speed over the last week is 378mbs download with 36mbs upload with the latency being. Reply. in Gaming Support Saturday; Never ending crap from VM in Networking and WiFi Friday; Latency Spikes in Networking and WiFi Friday; High Latency Spikes in Networking and WiFi a week agoThey are all could be important points and well documented. 168. The VM status checker picks up no issues for Broadband but one for TV expected to be resolved by the 10th of this month. Gaming doesn’t need blazing fast speeds. 99 per month. High Ping and latency issues Hub5 in Gaming Support a week ago; High ping spikes in Gaming Support 3 weeks ago; Extremely high ping spikes on new M250 264Mbps VM router, 'no issues detected'. Unfortunately since Monday the high ping spikes and low latency issues returned (BQM below). As well as trying the “check service,”Area status webpage" (link at top right of this forum), also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most. As of the latest report, BT Full Fibre broadband has the lowest latency, with an average ping of 6. I'm sorry to hear about the poor experience you are having with the broadband connection. No one called me back and said I had to wait 1. Quarterly UK Customer (Connection) Figures – Q1 2022 5,595,800 Fixed Broadband – (down from 5,596,800 in Q4 2021) 42,721,500 Mobile inc. 1, latency returns to. Upstream bonded channels Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID 1 36600000 35. I’m now getting normal speeds and latency. 168. Virgin's broadband speeds and packages: Via its own broadband network, which uses DOCSIS® 3 cable technology, it has the fastest average download speeds of all the UK’s main ISPs of 1,130Mbps. Need to contact Virgin Media Customer Services? Call: 0345 454 1111 WhatsApp: 07305327112 Members Online. The sky router used to sit directly under the PC but the TV in the lounge had no problems streaming etc. Virgin Media would have same issue some hours once per week late night. over RFoG, then this is less of an issue. This has been particularly disruptive to online multiplayer games. Switch off your Gigacube and take out the SIM card. There are a few common causes of high broadband latency. Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile) 159 Locked 33 8. on 04-02-2023 20:28. 5 5120 64 qam 4 4 43100000 38. The minimum latency is fluctuating and the average latency is higher compared to the Hub 3. The sky router used to sit directly under the PC but the TV in the lounge had no problems streaming etc. Click on the “Networking” tab. Latency is a measure of how much time it takes for your computer to send signals to a server and then receive a response back. Their flagship fibre broadband service is known as Gig1 broadband and gives you an average download speed of 1,130Mbps. There were two main issues: High dbmV Power levels on the downstream bonded channels as sometimes they fluctuate past the acceptable range (-6 <dbmV< 10) An issue with the cabling outside the property where a part of the coaxial cable to the cabinet was bent at an almost 180 degrees causing the inner sheilding and copper cable to. After the problems started I began to run the broadband quality monitor from think broadband as I have seen. No setup fee. I have around 12 Wi-Fi clients most of them on ax mode, the rest is ac with only a couple of iot's in 2. This results in it being unusable for latency sensitive applications such as gaming. No setup fee is available on all bundles, broadband & phone, and broadband only packages. That BQM is very clear, your broadband feed is restricted at busy times. . 3. 1. Sign in . For most gaming devices and multiplayer games, a fast internet speed for gaming of at least 25 Mbps is recommended. Its getting to the point where playing online games is impossible not to mention that this poor service negatively affects our working from home as myself, my son and my wife g. But you have mentioned that we keep. on 28-05-2022 10:33. Bad Latency Issues (With BQMs) on 09-07-2022 16:44. Broadband speed statistics found those with speeds in excess of 1GB typically. Another suggestion is to turn your hub into modem mode and use a separate router. 8. I didn't turn off or reboot the router after the engineer visit, that's just the extent of the loss I have been experiencing. You’ll also get an average upload speed of 52Mbps and a new Hub 4 router to go with it. The latency test I was doing was on the Virgin app to my mobile phone. 1 modem mode. I’ve managed to resolve the issue myself however using a spare signal booster thing I had spare from a previous VM installation. Unfortunately it seems that the help desk for major ISP’s just want to get you off the phone, and. Virgin Media Outage Update - Description: Service update. I have had the same issues with the router constantly dropping out and saying you need to check your connections which are all fine, and constantly having to reset my router, which means you lose your passwords for everything connected to it. Appreciate the assistance. I was wondering if the Hub 3 was put to modem mode and i bought a different router would the issue be fixed or should I take this up with virgin media. Tap on "More" in the bottom of the screen, then ‘Add new SIM’ . rdf82. Hi all. Hi @Jayen. Options. Periodically I have some kind of high ping problem:ping 8. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. That’s the simplified version of their differences, but we’ll dive deeper into the two terms so you can better troubleshoot. Daily speed checks and notifications of issues. 2Gbps (214Mbps upload), to include parts of Southampton (Hampshire) and Manchester. Broadband in the UK is broken, but we’re here to make things better. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. QuickStart, set up and connections. Can someone please look at my BQM and data to confirm if this is expected? My Hub 3 is in modem mode with my own router / mesh network. Increases in jitter and latency have a negative impact on network performance, therefore it's critical to monitor them regularly. Read this BQM showing peak time latency issues for Virgin Media users | thinkbroadband Can you post the power levels and network log from the Hub for comment, thanks I'm a Very Insightful Person, I'm here to share knowledge, I. Virgin Media Community; Broadband; Gaming Support; Latency issues; Options. Set the Virgin Media Hub from router to modem mode. Set input buffer to CSTS in the gameplay settings tab. Low latency broadband for gamers offers a smoother, more responsive gameplay experience. The average internet speed for Virgin Media Broadband is 190 Mbps and their median download speed is 135 Mbps. See on. I was wondering if the Hub 3. Apparently I should post my BQM here to see if "members can help" even though Virgin are the only ones able to fix their own cables. You should also check that the BQM is set up under the correct IP address as the address will change if switching between router and modem mode. 6% and 98. Hi, Looks like I have issues again with my connection with latency spikes causing packet loss to the extent I'm actually seeing freezes and - 5170160. over-utilisation and Andrew’s comments in Message 20 in the old thread below Hi TanjuHereleci Thanks for your post. The good news is that people are reporting an improvement. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User;.